FAQ

At Delta Canopies, it is our goal to deliver high-quality pop-up tents, carports, party tents, wedding tents, and canopies at an affordable price. We intend to preserve the same quality as other brands and offer the lowest price on the market.

Does Delta Canopy guarantee its products?

Our guarantee is as firm as our commitment in delivering high quality products. If you are not fully satisfied with the product received (unused), you may return an unused item within 30 days for a full refund (S&H not included). See our return policies for more details. However, our guarantee is not for the life of the product. As with most products, our guarantee does not cover product damage that may result from misuse or abuse of the product or acts of nature. Delta Canopy reserves the right to deny the return or refund of any product by any customer for any reason.

How many people are required to setup a Pop Up Tent?

Two people are required to set up a pop-up tent. The 10'x10', 10'x15' and 10'x20' pop-up tents can be set up in a few minutes, without any tools. With any of our larger tents, it will take 3+ to assemble the unit.

Estimate transit time before placing an order

In case you ever wonder if the tent you set your heart on would arrive in time for your big event, follow these steps to estimate the transit time before placing an order on our website.

Go to the following link: https://www.fedex.com/ratefinder/home

On “Get Rates & Transit Times” page:

• Fill in the ZIP codes of our warehouse (75069) and your location.
• Fill in the Weight (use a number less than 150).
• Select “Use an already scheduled pickup” for Pickup/Dropoff.
• Pick a Ship date on calendar (the day AFTER your intended order date).
• Click “Get transit time”.

On “Get Transit Times” page:

• Select “Your Packaging” as the Package type.
• For the Dimensions, plug in numbers for L, W and H, for example, 75, 13, 6.
• Hit “Continue”.

On next page, you will see the Delivery Date/Time for various service levels. FedEx Ground is the service we use to ship our tents.

Please note: Weekends and holidays are NOT counted as Business Days.

Please also note:

• For over-sized heavy tents, we ship by freight carriers. It will require longer processing and transit time than orders that ship using standard FedEx Ground. Please contact our office for details.
• For orders totaling over $1,400, a signature requirement has been placed for the delivery.

Q: When will my order ship?

Once your orders payment is confirmed, we normally ship the next business day.  The only reason(s) that your shipment may be delayed is if your payment address and the ship-to address are different and if we notice that you have placed a duplicate order.  We contact customers for the above issues to insure that you account has not be compromised and you will not be shipped merchandise that is not needed.

If this is the case with your order, please contact our company and let us know that the information is correct so the order will not experience any delay.  When contacting us, please have your order information available so we can confirm the information with you.  If you do not contact our company, we will place your order on hold until we receive a confirmation of your information placed with your order. We will contact you by phone and email using the phone number and email address placed with your order.

If you have any questions about your order, please make sure to contact us before noon on the following business day after the order was placed.  We can be reached at (214) 491-6991 Monday - Friday 9am -4pm CST.

Q: How can I make a tent stable in the wind/rain and what precautions should I take to prevent any damage to the tent?

All sidewalls should be taken down once the wind starts blowing. Normally, our pop-up tents are strong enough to stand steady against light winds. However, if the wind is too severe, the tent should be taken down. If necessary, there are three hose in the foot pad. These holes allow stakes to be driven through to help hold the tent to the ground.

Because we cannot be there to set the item for you, and we have no control over your local weather, wind, or soil conditions, it is ultimately up to you to determine if your assembly and anchoring of this canopy is sufficient.  This canopy is intended to protect against the effects of sun, light rain, light snow, etc.

Choose a calm day to set up your tent, We are not to be held responsible for damage to the unit or the contents from acts of nature.  It is ALWAYS recommended that you secure your tent properly with storm straps and ground pegs when you put up the structure.  Any shelter that is not anchored securely has the potential to fly away causing damage.  We are not responsible for any shelter that blows away.

Proper Anchoring system selection is your responsibility.  Heavy duty anchors can be bought separately and are not included in this product.

We are not responsible for damage to the unit sustained while erected in windy or other adverse weather conditions such as rain, snow, etc.  Please note as with all products of this type, it is not recommended to be left up in the wind.  If it is a windy day, please remove sidewalls as the wind pressure will put stress on the walls and may lead to them ripping to cover of the unit.  We advise customers NEVER to leave them up overnight, particularly with the roof and side panels on because gusts of wind and unforeseen adverse weather can damage the unit.  We cannot be held responsible for such damage.  Any temporary shelter of this kind can be damaged due to them being left up in adverse weather.  We are not responsible for any shelter that is damaged by the above actions.  Customer is responsible to purchase replacement parts for their unit.

Immediately remove any accumulated water, snow or ice from the roof structure with a broom, mop or other soft-sided instrument.  If you fail to do so, the weight of the water, snow or ice will damage your tent.  It is not designed to hold the loads that can accompany wind, rain, snow, or ice storms.  This structure is not tested for specific snow, rain, ice, or wind loads.  Allow the canopy to dry completely before storing if exposed to wet conditions. If not , it will mildew.  Manufacturer is not responsible for these damages caused by the above actions.  The owner of the tent has the sole responsibility for payment of the replacement parts if any of the above occurs with the purchase.

Q: Tent/Greenhouse Use during Winter Conditions?

Freezing weather conditions can be problematic for event tents, but they do not have to be. Tents, canopies, structures, greenhouses and shelters are not designed to carry any type of snow and/or ice loading. Also, plastic products can become brittle when forced to endure extremely cold environments, which can make them prone to cracking and shattering. The materials manufactured for our units are not recommended to be put into use if any form of freezing weather is present or expected (i.e. – wind, ice, snow, etc.).

If units are forced to endure extremely cold environments, they will lose some of its pliability and it can actually become damaged if it is flexed with enough pressure. If you decide to have your item assembled while it is extremely cold (not recommended), you will need to keep the interior of the tent heated and also keep moving the snow away from the base of your unit. If you cannot heat the tent, then the snow and ice will make the tent too heavy just like the roof of any other structure and your walls will experience what was discussed above.

Please be aware that for any products that are damaged due to any act of nature, inclement weather and/or being left up overnight unattended (Not Recommended), the customer is responsible for the purchase of ALL replacement parts. Our company cannot be held responsible for products damaged due to any of the reasons listed above.

Q: What is the difference between "Water Resistant" and "Waterproof"?

Our company manufactures units that state they are "Water Resistant" or "Waterproof".

When our listing states that an item is "Water Resistant", that means that the material used to construct the top and/or walls will not allow water to penetrate the fabric itself.  The material used for our "Water Resistant" canopies cannot have the seams heat sealed.  With the seams not being able to be heat sealed, water may be able to leak through this area when rain is present.

When our listing states that an item is "Waterproof", that means that the material used to construct the top and/or walls will not allow water to penetrate the fabric itself and when rain is present, water will not be able to leak through the seams.  Water will not be able to leak through the seams because this material is able to have the seams heat sealed. If excessive precipitation is allowed to pool on the top cover, the stress from the precipitation on the heat sealed seams may cause it to disconnect or burst and liquid will be allowed to seep through the stitches.  Customers cannot allow excessive precipitation to distorted the sealing of the seams. If this happen, it will not be covered under the warranty for the product.

Q:  Do I need to request a replacement when I find a pin hole on my top cover material after assembling the unit?

No, all pin holes can be repaired easily by the customer.  A pin hole can be unintentionally created during the manufacturing phase of the material. Since they are small and undetectable, they are not found until the unit is assembled and light can be visibly seen coming through.  Pin holes can be repaired using the following methods:

• Pin holes and abrasion marks can be repaired with liquid vinyl. Using a small applicator, such as a toothpick or nail, apply a dot of liquid vinyl to the affected area. The liquid vinyl is self-leveling and will cure in approximately one hour. This product is available in most colors of tent vinyl. Liquid vinyl is also good for repairing holes up to 1/2" in diameter or cuts 2" and under. Tape the backside of the hole using masking tape. Apply the liquid vinyl to the hole until it is completely covered. Allow three (3) hours drying time, then remove the tape from the back and apply liquid vinyl allowing another three (3) hours drying time.

• Pin holes and abrasion marks can also be repaired with Stick-On Vinyl patches. They are available in most colors and come in a variety of shapes and sizes. This product is simple to apply. Simply peel off the paper backing and apply to the area to be repaired. Use a vinyl roller to ensure that the patch has been applied evenly and firmly in place.