29'x21' Polyester Decagonal Party Tent - White

 

Return Policy: Delta Canopy wants its customers to be happy with their purchases. If, for any reason, you are unhappy with your purchase, please contact us at 1-866-957-8368 e-mail us at services@deltacanopy.com. We will accept a return of a defective, unassembled item(s) within a 14-day period from the date that you receive your item. After this 14-day window up to 30 days after the delivery, we will be able to provide replacement parts or repair services. All items must also be returned in its original package. All returns must be approved before you ship any item back to us. If you ship any item back to us without contacting us, we will have to refuse the package and it will be returned to you. Refusing a delivery is not an acceptable way to return the item. Refused packages will be treated as an unauthorized return and will be charged a 5% restocking fee + double the shipping cost (the carrier charges us for shipping both ways). Make sure your return is authorized before shipping your item. The customer is responsible for all shipping and handling fees for the return of a non-defective item. If the listing price is free shipping, we will deduct the actual shipping fee from the total refund amount. A restocking fee of 50% will be charged for any item(s) that are abused, altered, damaged by accident or by the elements, or is missing the original packaging. Please contact us or put in a return request if you would like to return an item. This return policy will not cover any damage that occurs due to neglect, wind, rain, snow, ice, fire, or any other act of nature and does not cover any damage that might have result from the canopy or tent not being properly secured. Delta Canopy will not be liable for any indirect or consequential damages that might be cause by any product that we sell. Damaged Merchandise: **IF YOU USE/ASSEMBLE AN ORDER THAT ARRIVES DAMAGED, YOU HAVE VOIDED THE WARRANTY FOR YOUR PURCHASE. PLEASE CONTACT US IF YOUR ORDER ARRIVES DAMAGED BY **BOTH PHONE AND EMAIL** All items are brand new. Our customers have 14 days from the receipt of their order to notify our company that they would like to return their order due to receiving a damaged product. - If you check your item upon delivery and it is damaged/broken and has never been used, we will need to be emailed pictures of the damages before return instructions are provided for your order to be refunded. If the item is damaged due to adverse weather conditions, the item will not be accepted as a return and the customer will be responsible for the purchase of replacement parts for the unit. (Please view our FAQ's page regarding how to prevent your item from being damaged by acts of nature)

• 3

  Tent

  Posted by Frank Premutati on Sep 24th 2021

  Easy to put together. Lightweight hardware.

• 4

  Great tent but....

  Posted by Rachel on Aug 12th 2019

  Customer service for the order was great and shipping was fast. The tent however had a brown stain on the roof and one of the panels had no holes or grommets to hang it with.
  
  We purchased separately super big anchors for the ground and it stood up to the wind with no problems.

• 4

  Very Nice Tent !

  Posted by Alan Paradis on Sep 18th 2018

  We used the tent and had it up for 3 weeks straight for 3 different events and it look just as good when we took it down and also 3 days of rain and it held up wonderfully I would recomend this tent .
  
  
  
  
  
  
  
  

• 5

  Purchased tent for Rehearsal Dinner

  Posted by KAL on Aug 21st 2016

  Purchased the Decagonal Party Tent for a backyard Rehearsal Dinner. It was the same cost as renting a tent with sidewalls, excluding the installation. We were slightly skeptical without seeing its quality first, although the Amazon reviews were over 4 stars. The tent quality is excellent and appearance when installed is beautiful!
  
  Delta Canopy Customer Service was excellent. We had received the tent without the two springs. The Customer Service Rep. shipped the two springs right away.
  
  The tent is easy to install and take down. The storage bags are perfect for storage.
  
  We would highly recommend purchasing this tent.