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FAQ

What types of canopies does Delta Canopy Sell?

At Delta Canopies, it is our goal to deliver high-quality pop-up tents, carports, party tents, wedding tents, and canopies at an affordable price. We intend to preserve the same quality as other brands and offer the lowest price on the market.

 

Does Delta Canopy guarantee its products?

Our guarantee is as firm as our commitment in delivering high quality products. All Delta Canopy products are fully guaranteed against defects in materials or workmanship. If you are not fully satisfied with the product, you may return it with in 14 days for a full refund (S&H not included). See our return policies for more details. However, our guarantee is not for the life of the product. As with most products, our guarantee does not cover product damage that may result from misuse or abuse of the product. Delta Canopy reserves the right to deny the return or refund of any product by any customer for any reason.

 

How many people are required to setup a Pop Up Tent?

Two people are required to set up a pop-up tent. The 10'x10', 10'x15' and 10'x20' pop-up tents can be set up in a few minutes, without any tools. With any of our larger tents, it will take 3+ to assemble the unit.

 

Q: When will my order ship?

Once your orders payment is confirmed, we normally ship the next business day.  The only reason(s) that your shipment may be delayed is if your payment address and the ship-to address are different and if we notice that you have placed a duplicate order.  We contact customers for the above issues to insure that you account has not be compromised and you will not be shipped merchandise that is not needed.

If this is the case with your order, please contact our company and let us know that the information is correct so the order will not experience any delay.  When contacting us, please have your order information available so we can confirm the information with you.  If you do not contact our company, we will place your order on hold until we receive a confirmation of your information placed with your order. We will contact you by phone and email using the phone number and email address placed with your order.

If you have any questions about your order, please make sure to contact us before noon on the following business day after the order was placed.  We can be reached at (866) 957-8368 or (214) 491-6991 Monday - Friday 9am -4pm CST.

 

Q: How can I make a tent stable in the wind/rain and what precautions should I take to prevent any damage to the tent?

All sidewalls should be taken down once the wind starts blowing. Normally, our pop-up tents are strong enough to stand steady against light winds. However, if the wind is too severe, the tent should be taken down. If necessary, there are three hose in the foot pad. These holes allow stakes to be driven through to help hold the tent to the ground.

Because we cannot be there to set the item for you, and we have no control over your local weather, wind, or soil conditions, it is ultimately up to you to determine if your assembly and anchoring of this canopy is sufficient.  This canopy is intended to protect against the effects of sun, light rain, light snow, etc.

Choose a calm day to set up your tent, We are not to be held responsible for damage to the unit or the contents from acts of nature.  It is ALWAYS recommended that you secure your tent properly with storm straps and ground pegs when you put up the structure.  Any shelter that is not anchored securely has the potential to fly away causing damage.  We are not responsible for any shelter that blows away.

Proper Anchoring system selection is your responsibility.  Heavy duty anchors can be bought separately and are not included in this product.

We are not responsible for damage to the unit sustained while erected in windy or other adverse weather conditions such as rain, snow, etc.  Please note as with all products of this type, it is not recommended to be left up in the wind.  If it is a windy day, please remove sidewalls as the wind pressure will put stress on the walls and may lead to them ripping to cover of the unit.  We advise customers NEVER to leave them up overnight, particularly with the roof and side panels on because gusts of wind and unforeseen adverse weather can damage the unit.  We cannot be held responsible for such damage.  Any temporary shelter of this kind can be damaged due to them being left up in adverse weather.  We are not responsible for any shelter that is damaged by the above actions.  Customer is responsible to purchase replacement parts for their unit.

Immediately remove any accumulated water, snow or ice from the roof structure with a broom, mop or other soft-sided instrument.  If you fail to do so, the weight of the water, snow or ice will damage your tent.  It is not designed to hold the loads that can accompany wind, rain, snow, or ice storms.  This structure is not tested for specific snow, rain, ice, or wind loads.  Allow the canopy to dry completely before storing if exposed to wet conditions. If not , it will mildew.  Manufacturer is not responsible for these damages caused by the above actions.  The owner of the tent has the sole responsibility for payment of the replacement parts if any of the above occurs with the purchase.

 

Q: What is the difference between "Water Resistant" and "Waterproof"?

Our company manufactures units that state they are "Water Resistant" or "Waterproof".

When our listing states that an item is "Water Resistant", that means that the material used to construct the top and/or walls will not allow water to penetrate the fabric itself.  The Polyethylene [PE] material used for our "Water Resistant" canopies cannot have the seams heat sealed.  With the seams not being able to be heat sealed, water may be able to leak through this area when rain is present.

When our listing states that an item is "Waterproof", that means that the material [PVC] used to construct the top and/or walls will not allow water to penetrate the fabric itself and when rain is present, water will not be able to leak through the seams.  Water will not be able to leak through the seams because this material is able to have the seams heat sealed.

Q:  Do I need to request a replacement when I find a pin hole on my top cover material after assembling the unit?

No, all pin holes can be repaired easily by the customer.  A pin hole can be unintentionally created during the manufacturing phase of the material. Since they are small and undetectable, they are not found until the unit is assembled and light can be visibly seen coming through.  Pin holes can be repaired using the following methods:

  • Pin holes and abrasion marks can be repaired with liquid vinyl. Using a small applicator, such as a toothpick or nail, apply a dot of liquid vinyl to the affected area. The liquid vinyl is self-leveling and will cure in approximately one hour. This product is available in most colors of tent vinyl. Liquid vinyl is also good for repairing holes up to 1/2" in diameter or cuts 2" and under. Tape the backside of the hole using masking tape. Apply the liquid vinyl to the hole until it is completely covered. Allow three (3) hours drying time, then remove the tape from the back and apply liquid vinyl allowing another three (3) hours drying time.
  • Pin holes and abrasion marks can also be repaired with Stick-On Vinyl patches. They are available in most colors and come in a variety of shapes and sizes. This product is simple to apply. Simply peel off the paper backing and apply to the area to be repaired. Use a vinyl roller to ensure that the patch has been applied evenly and firmly in place.

 

What is our return policy?

Delta Canopy will accept a return of a defective, unassembled item within a 14-day period from the date that you receive your item.  . After this 14-day window up to 30 days after the delivery, we will be able to provide replacement parts or repair services. After the 30 day period has expired, customers will be responsible for the purchase for replacement parts. 
ALWAYS TAKE INVENTORY OF YOUR DELIVERY UPON ARRIVAL- If we are not contacted within 30 days of the initial delivery with all necessary information to resolve order, customer will be responsible for the purchase of missing parts and shipping.
 
IF YOU USE/ASSEMBLE AN ORDER THAT ARRIVES DAMAGED, YOU HAVE VOIDED THE WARRANTY FOR YOUR PURCHASE. CONTACT OUR COMPANY IF YOUR ORDER ARRIVES DAMAGED BY BOTH PHONE AND EMAIL.
 
You will also be responsible for the return shipping cost of the order if the only reason you want to return the item is due to it did not coming with the instructions.  If you receive your merchandise without instructions, please contact us to receive them by email/fax.  Do not wait until the day before your event to check your merchandise.
 
All items must also be returned unused in its original packaging.
 
All returns must be approved before you ship any item back to us. If you ship any item back to us without contacting us, we will have to refuse the package and it will be returned to you. Refusing a delivery is not an acceptable way to return the item. Refused packages will be treated as an unauthorized return and will be charged a 5% restocking fee + double the shipping cost (the carrier charges us for shipping both ways (two way shipping cost)). Make sure your return is authorized before shipping your item.
 
The customer is responsible for all shipping, handling fees, and restocking fee of 20% for the return of non-defective item(s). If the listing price is free shipping, we will deduct the actual shipping fee from the total refund amount (the carrier charges us to ship the item to you). A restocking fee of 50% will be charged for any item(s) that are abused, altered, damaged by accident or by the elements, or is missing the original packaging. 
 
Please contact us or put in a return request if you would like to return an item.
 

This return policy will not cover any damage that occurs due to neglect, wind, rain, snow, ice, fire, or any other act of nature and does not cover any damage that might have result from the canopy or tent not being properly secured. Delta Canopy will not be liable for any indirect or consequential damages that might be cause by any product that we sell.

 

Pricing Disclaimer

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, Delta Canopy shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.